Buvan Segaran is an accomplished professional with extensive experience in operations and service delivery management. Currently serving as the Senior Director of Operations/Site Director at Majorel Malaysia since January 2018, Buvan oversees 1,200 employees to ensure exceptional client service and achievement of SLAs, focusing on strategic planning, budgeting, and risk management. Previous roles include managing large multilingual teams as a Service Delivery Manager, leading project planning and execution as a Senior Project Manager, and delivering comprehensive solutions during tenure at Expedia, Inc. and Hitachi Data Systems. With a Bachelor of Science in Information Technology from Edith Cowan University, Buvan's career spans various positions starting from a Filing Clerk at GREAT EASTERN, showcasing a robust progression in technical and managerial expertise.