Rumjhum Jain

Rumjhum Jain is a seasoned professional with extensive experience in account management and customer engagement within the banking and travel sectors. Currently serving as Account Head - National Key Accounts at MakeMyTrip since January 2023, Rumjhum previously held significant roles at Citi India from January 2014 to December 2022, including Assistant Vice President, ULTIMA Lifestyle Manager, and Affluent Acquisition Manager. Key accomplishments at Citi included designing customer engagement initiatives, optimizing retention strategies for affluent cards, and managing relationships with Ultra HNI clients. Earlier career experience includes a role as Wealth Manager at ICICI Bank and a marketing research internship at Vodafone. Rumjhum holds an MBA in Marketing Management from IBS Hyderabad, graduating in 2013.