Elliott Keen has extensive experience in contact and collections management, currently serving as Contact Centre Manager at MandM Direct since December 2019. Prior to this role, Elliott explored new opportunities and held positions such as Collections Service Delivery Manager at Echo Managed Services and Customer Assistance Operations Manager at TSYS Managed Services EMEA. Elliott's career began at HFC Bank, where responsibilities included a range of creditor collections across various portfolios. Educational background includes attendance at Dartmouth High School, completed in 1998.