Lee Forman

Lee Forman is an accomplished operations leader with extensive experience in driving performance and efficiency in the insurance and contact center sectors. Currently serving as Head of Operations at Markerstudy Distribution, Lee oversees 250 FTE across hybrid and remote working environments, achieving high performance metrics and implementing innovative operating practices. Previously, as Senior Manager at iGO4, Lee developed award-winning automation strategies and transitioned operations to cloud-based systems, resulting in significant cost savings. Prior roles at BGL Group Ltd and other organizations showcased Lee's expertise in workforce planning, resource management, and operational development, substantially enhancing organizational efficiency and profitability throughout a career spanning over 25 years.