We are the market operator for the non-household water retail market in England. We provide independent insight and expertise on the value of water.

Our role as market operator is to provide infrastructure, information and governance services to enable customers to switch retailer and for settlement to take place between wholesalers and retailers. 

Working closely with our water company members and stakeholders, we look for opportunities to improve and evolve the market to benefit non-household customers.

Water

Market Operator Services Limited (MOSL)

Sarah McMath

Kerry Spencer

Ricardo Wissmann-Alves

Samantha Webb

Markus Lloyd

Steve Formoy

Angela Day

Andrew Johnson

John Briggs

Stuart Boyle

Lyvia Nabarro

The Market Design and Improvement Team at Market Operator Services Limited (MOSL) is responsible for developing and enhancing the frameworks and systems that govern the non-household water retail market in England. This team collaborates with water company members and stakeholders to identify opportunities for market improvement, implement innovative design changes, and ensure effective market governance and performance. Their efforts aim to enhance the overall customer experience and facilitate smoother retailer-switching processes.

Market Design and Improvement Team

Governance and Compliance Team

Technology and Data Management Team

Market Design and Improvement Team

About

Team members

Other teams at Market Operator Services Limited (MOSL)

Governance and Compliance Team

Technology and Data Management Team