Jackie Donovan is an accomplished executive with extensive experience in leadership roles. Currently serving as Chief of Staff and head of Customer Experience at Markforged since June 2021, Jackie drives executive alignment and collaboration among senior leaders while overseeing strategic priorities. Previously held the position of Chief Operating Officer at Pond Lehocky, LLP from September 2010 to June 2021, where responsibilities included developing and executing business strategies. Earlier career roles include Office Manager and Paralegal at Martin, Banks, Pond, Lehocky & Wilson. Jackie holds a Bachelor of Science in Sport and Fitness Administration/Management from the University of Massachusetts Amherst, an MBA from Drexel University's LeBow College of Business, and a Certificate in Strategy Execution from Harvard Business School Online.