Ciro Scannapieco is an experienced professional in the automotive industry, currently serving as the Warranty & Aftersales Processes Manager and the Service and Recall Campaigns Operations & FOTA Operation Responsible at Maserati. Previously, Ciro held the position of Vehicle Quality Expert and DMS Interface at Volvo Cars. Further experience includes roles as Field Senior Consultant at MSX International, where responsibilities involved Mopar Master Services Zone Management (FCA), Workshop Business Consulting, and Warranty Auditing for FIAT Group Automobiles, as well as serving as a Flying Doctor at Ford Italia SpA. Ciro began a career as a Workshop Foreman at F.lli Scannapieco Snc and also works as a Freelance Journalist. Ciro holds a degree in Mechanical Engineering, Physics, and Materials Science for Analysis from Università degli Studi di Salerno, complemented by further education at ETH Zürich in 2008.