Kayla Carl

Kayla Carl has extensive experience in business consulting and client services, currently serving as a Business Consultant at MassMutual since September 2014, where responsibilities include collaboration with internal and external partners on various operational and regulatory projects, as well as eliciting and documenting business requirements. Previously, Kayla held the role of Senior Service Specialist and Senior Call Center Specialist at MassMutual, mentoring new hires and managing escalations. Prior experience includes a position as Senior Account Manager at Discover Financial Services, overseeing card member accounts and handling a high volume of daily calls. Kayla holds a Bachelor of Science in Business Administration and Management from Grand Canyon University (2018-2020) and an Associate of Arts from Glendale Community College.