Flora Wai

Flora W. is an experienced professional currently serving as a Manager in Global Product Governance and Operations at Mastercard, where responsibilities include product governance and process optimization/automation. In previous roles at Mastercard, Flora held positions as Manager of Global Product Management, focusing on customer experience and onboarding, and as a Senior Specialist in Market Development, handling data analytics, merchant partnership, and pricing management for regions including Hong Kong, Macau, and Taiwan. Prior to joining Mastercard, Flora worked as a Technology Consulting Analyst at Accenture, concentrating on digital technology innovation and business process re-engineering. Flora holds a Bachelor of Business Administration in Marketing and Information Systems from HKUST Business School and a certificate in Data Science and Big Data Analytics from the Massachusetts Institute of Technology, along with experience in International Economics and Management from Università Bocconi.