Renzo Urzua

Renzo Urzua is an accomplished training and development professional with extensive experience in the contact center industry. Currently serving as the Global Contact Centre Training Manager at Mastercard since February 2016, Renzo spearheads the development and execution of a global training strategy, enhancing learning retention through innovative e-learning solutions. Previous roles at Mastercard include the Global Contact Centre Training & Design Lead and Specialist, where Renzo focused on comprehensive training programs and modern learning methodologies. Earlier experience includes positions as Charities Team Manager and Sales and Service Manager at Customers1to1, and various roles at GE Capital over a span of 16 years, including Knowledge & Development Trainer and Customer Service Team Manager. Renzo holds a Bachelor of Arts in Writing and Literature from Western Sydney University and has pursued studies in Artificial Intelligence and Natural Language Processing.