Technical Support and Implementation

The Technical Support and Implementation team at Mattersight Corporation is responsible for ensuring the smooth deployment and ongoing functionality of Mattersight's Behavioral Analytics services. This team assists with the initial setup and integration of SaaS solutions within client contact centers, offers technical support to resolve any issues, ensures customer satisfaction through proactive issue management, and collaborates to optimize client outcomes. Members of this team, including Support Technicians, Customer Success Managers, Service Delivery Managers, and Implementation Engineers, work closely with clients to improve operational performance and enhance customer-agent interactions.