Tom Laughlin

Tom Laughlin is an experienced Customer Experience Manager at Maven AGI, with a robust background in strategic engagement and customer success spanning over 15 years. Previous roles include Senior Strategic Engagement Manager and Strategic Engagement Manager at Siteimprove, where Tom achieved a territory retention rate of 109% and managed the highest portfolio in the company. Additional experience includes senior positions at Thought Industries and Thomson Reuters, where Tom excelled in managing the customer lifecycle, implementing innovative processes, and contributing to substantial sales growth. Tom holds a Bachelor's degree in Marketing and Advertising from the University of St. Thomas.