Jemma Johnstone

Jemma Johnstone is an accomplished Service Delivery Director at Maximus UK since June 2021, overseeing the Restart contract in West Yorkshire and Nottingham, valued at £20-25 million annually. Previously, Jemma served as Head of Performance and Supply Chain at The Growth Company from June 2019 to June 2021, where responsibilities included the rapid mobilization of the JETS contract and leading the organization to top performance in the National Citizens Service contract. Prior roles at Serco spanned from January 2011 to June 2019, including Head of Operations for high-profile outsourced programs and Head of Performance for the government's flagship employment initiative in South Yorkshire. Early career experience includes Operations Manager at Remploy Ltd, overseeing multi-contract program delivery across regions. Jemma holds a Bachelor of Business Administration from Birmingham City University.