Roberto Faria is an experienced professional in engineering and business intelligence, currently serving as a Junior Process Engineer at MCA Auditoria e Gerenciamento Ltda since January 2024. Previously, Roberto held positions at EBEC S/A, where responsibilities included establishing the Business Intelligence department and implementing data governance concepts. Notable contributions include creating applications for claims communication and founding an innovation committee. Roberto's earlier roles involved project management in technology services and commercial analysis, with achievements such as recovering client success and implementing CRM systems. Roberto holds an engineering degree from Centro Universitário Newton Paiva and is pursuing postgraduate qualifications in market intelligence and financial auditing.