Denzel Hogan

Denzel Hogan is an experienced professional with a diverse background in customer care, quality assurance, and administrative support. Currently serving as a Customer Care Coordinator/Quality Assurance at Medical Answering Services LLC since June 2020, Denzel plays a crucial role in streamlining Medicaid transportation services, collaborating with stakeholders to enhance service quality. Previously, as a Medicaid Transportation Advocate at the NY Medicaid non-emergency transportation Contact Center, Denzel demonstrated strong organizational and conflict resolution skills while managing high call volumes and optimizing transportation logistics. Earlier experience includes roles as an Administrative Specialist II at Syracuse University School of Education, a Human Resources Shared Services Representative at Syracuse University, and a Staff Writer/Editor at The Dolphin Newspaper. Denzel holds a Bachelor's Degree in Communication from Le Moyne College, obtained in 2017.