Pavlova Leung

Pavlova Leung is an experienced professional with a strong background in account management and customer success, currently serving as a Renewal Manager at Meltwater since May 2022. In this role, Pavlova established the renewal operations framework for Greater China to enhance office gross churn and forecast clarity. Previous positions include Senior Customer Success Executive and Enterprise Account Director at Meltwater, and Key Account Manager at Google, where contributions were made to digital transformation in the Fintech and Technology sectors. As Head of Account Management at FCM Travel Asia, Pavlova led regional operations and optimization initiatives for enterprise clients. With a solid educational foundation including a Postgraduate Diploma in Business Transformation and a Bachelor of Science in Tourism Management, Pavlova continues to hone skills in storytelling with data.