Johanna Prieto

Johanna Prieto currently serves as Head of Customer Experience at Operatix and as Head of CX at memoryBlue. With a diverse background in customer experience and management, Johanna has held multiple roles at Operatix, including Customer Success Manager and Business Development Representative. Prior experience includes leadership as Operations Team Manager at NCO EUROPE LIMITED, overseeing teams in France, the Netherlands, and Belgium, and managing up to 27 customer service representatives. Responsibilities included performance management, operational efficiency, and client relations. Johanna also contributed to HR operations as an HR Assistant at Intermarché. Educational qualifications include a TQUK Level 2 Certificate in Principles of Business Administration and a Licence in Ressources Humaines from Universite Montpellier II, complemented by studies in Psychology at Université Vauban Nîmes.