Mondukpe Arodokoun

Mondukpe Arodokoun has extensive experience in customer service and management, currently serving as a Customer Service Manager, SAP Lead Power User, and Service Support Lead at Mettler-Toledo International, Inc. since July 2017. In this role, Mondukpe became a subject matter expert in customer service processes and improved customer experience through effective escalation management. Previous roles include Case Manager and Canada CIC Specialist at BMW Group, focusing on multi-language case management and customer interactions, and a BMW Representative at BMW Financial Services, where Mondukpe conducted extensive outreach for lease end and renewal processes. Early career experience includes positions at Mast Global and Dollar General, where Mondukpe developed strong customer service and training skills. Mondukpe holds a Bachelor's degree in Management and Leadership from Franklin University, a Project Management Certificate, and an Associate’s Degree in Business Management from Columbus State Community College.