Zanna Bacalhau is a seasoned professional with extensive experience in customer success management and modern workplace solutions, currently serving as a Modern Work Specialist at Microsoft since November 2017. Bacalhau focuses on the Financial Services Industry, introducing Modern Work solutions that enhance connectivity, collaboration, and security in workplaces. Prior roles include Customer Success Manager for Modern Workplace at Microsoft and Customer Success Manager for Strategic Accounts at LinkedIn, where skills in digital transformation and social selling were developed. Bacalhau has also held senior positions at DT and BlueArc Group, along with project management experience at Vermilian. Academic credentials include a Master’s in Arts & Entertainment Management from Deakin University and a Bachelor of Arts in Performance Studies and English Literature from the University of Sydney.