Rafic Khalaf is a seasoned professional with extensive experience at Mitel Networks Corporation, serving in various director roles since 1992, including Director of North American Field Services and Director of Customer Support. Khalaf holds a Master of Engineering in Electrical, Electronics and Communications Engineering, as well as a Bachelor of Engineering in Electrical and Electronics Engineering, both from the American University of Beirut, where education was pursued from 1976 to 1982.