Saruul-Erdene Munkhbat

Saruul-Erdene Munkhbat currently serves as the Manager of the Service Management Department at MobiCom Corporation LLC, a position held since April 2014, where responsibilities include enabling products, promotions, and services. Prior roles at MobiCom Corporation include Senior Service Enabling Specialist and Senior Customer Complaint Management Specialist, focusing on customer complaint and crisis management, process management, and product lifetime management. Previously, at Newtel LLC from December 2010 to March 2014, Saruul-Erdene managed a Samsung certified service center and implemented after-sales service for iPhone as the first Apple authorized reseller in Mongolia. Additional experience includes roles as a Data Analyst, specializing in customer feedback and service policy management, and as a Call Center Agent. Saruul-Erdene holds a Bachelor's degree in Finance and Financial Management Services from the University of Finance and Economics and a Bachelor of Science in English Language and American Studies from the National University of Mongolia, alongside studies at the New York Institute of Art and Design.