Robinson O'Brien-Bours

Robinson O'Brien-Bours is a seasoned professional in customer success and operations, currently serving as Head of Customer Success at MoeGo since September 2024. Previously, Robinson held the position of Head of Customer Operations at Clipboard Health from October 2021 to September 2024, successfully managing a $30 million budget and scaling the post-sales team from approximately 40 to more than 900 staff members. Robinson's extensive experience also includes roles as Head of Support at Seek Business Capital, where a focus on startup funding was prominent, and as Senior Director of Support at NuORDER, where significant improvements in customer satisfaction and response times were achieved. Earlier positions include Director of Support at FreedomPop, where Robinson gained recognition as an industry innovator in customer service, alongside various roles in community organization and research during earlier career stages. Robinson earned a Bachelor of Arts in Political Science and History from Ashland University.