Douaa F.

Douaa F. is an accomplished Team Lead Manager at Money Fellows, specializing in CXX and VOC, and holds PMP certification while focusing on digital transformation since January 2023. With over 13 years of experience across industries such as e-commerce, telecommunications, and tourism, Douaa F. has developed expertise in customer service, team leadership, business improvement, and training. Current roles include working at noon as part of the e-commerce division since December 2019 and serving as Assistant Customer Service Manager and Call Center Supervisor at Vodafone since May 2013. Douaa F. holds a Bachelor's degree in Tourism and Travel Services Marketing Operations from Helwan University Cairo and an MBA in Business Administration and Management from ESLSCA University, complemented by further coursework at Università degli Studi Guglielmo Marconi.