Nichola Barber

Nichola Barber is a seasoned professional in customer experience and financial health with significant leadership roles across various organizations. At Monzo Bank, Nichola currently serves as the Financial Health & Vulnerability Learning Lead, focusing on industry-leading strategies for financial wellness. Previous positions include Customer Experience and Vulnerability Lead at SP Energy Networks, where Nichola enhanced customer engagement and advocacy. Earlier experience at House of Fraser involved overseeing Quality and Learning & Development initiatives, while a long tenure at Computershare encompassed roles from Training Manager to Training Specialist, where Nichola achieved remarkable reductions in training time and attrition rates. Nichola holds a Bachelor of Arts (BA Hons) in Journalism from the University of Wales, Cardiff.