Tilakraj Singh Rajawat

TilakRaj Singh Rajawat currently serves as a Customer Success Manager at Mott MacDonald, beginning in October 2024, where responsibilities include developing a Customer Experience Program and managing feedback processes in collaboration with IT operations. Previously, TilakRaj held several roles in customer success, including Program Manager and Senior Manager at ConnX Inc., where responsibilities included managing a team of Service Delivery and Account Managers. Experience also includes managing global IT Service-Desk operations at Hitachi Consulting and overseeing Remote IT Infrastructure Services at ValueLabs. Earlier roles involved service management at ADP and technical support at Nipuna Services Limited. Educational qualifications include an MBA in IT Information Systems from Sikkim Manipal University and a Bachelor's degree in Mathematics and Statistics from the University of Rajasthan.