Shelby McDonald

Shelby McDonald is an experienced professional currently serving as a Loan Officer Assistant at Mutual of Omaha Mortgage since July 2020, where responsibilities include assisting the Vice President of Mortgage Lending, developing marketing materials, managing schedules, and communicating with clients about loan opportunities, particularly conventional, FHA, and VA loans. Previous roles include Guest Service Representative at The Westin Chicago River North, where Shelby managed reservations and training, Marketing Associate at Accelerate Mortgage focusing on client engagement, and Jr. Loan Officer at Allied First Bank emphasizing customer service. Additional experience spans account management, promotions coordination, and an internship at Walt Disney World, supported by a Bachelor of Science in Communication and Media Studies from Illinois State University.