Yebin Jessica Choi

Yebin Jessica Choi has extensive experience in user experience research and customer experience management across prominent technology companies. Currently serving as a User Experience Researcher at NAVER Corp since July 2024, Yebin focuses on user insights, analytics, and macro trend research. Prior to this, Yebin held a position as CX Manager at NAVER Z Corp, managing global user engagement and service moderation from November 2020 to June 2024. Earlier experience includes leading customer experience initiatives at Toss Lab, where responsibilities encompassed user management in various markets and VoC analysis from March 2016 to November 2020. Yebin's career also includes roles at LINE Corp, Daum Kakao, and several internships, complemented by a robust educational background in French Language and Literature and Business from Korea University and the University of California, Berkeley.