Serena Hall

Serena Hall is a dedicated professional with extensive experience in education and client services, currently serving as a Retention Account Manager at NAVEX since December 2022. Prior roles include Special Education Resource/Inclusion Teacher at Keller Independent School District Schools and Special Education RISE Teacher at IDEA Public Schools, where effective communication and problem-solving skills were key in supporting diverse populations. Previous experience as a Therapeutic Day Treatment Counselor at Intercept Youth Services involved providing therapeutic services and case management for elementary school clients. Serena holds two Bachelor's degrees in Human Development and Family Studies from Virginia Tech, reflecting a strong foundation in assessing children's needs and family dynamics.