James Crofts

James Crofts is an experienced Technical Support Engineer currently providing gold level support for SAP Business One users at Navigator Business Solutions since August 2019. With a background that includes support for custom flash blade arrays at Pure Storage and instructional design for Discover Financial Services, James has developed a diverse skill set in technical support, training material development, and quality assurance. Previous roles encompass writing and web design, as well as marketing writing and voice talent at Concept Marketing. James's early career included supervisory and managerial positions, demonstrating a strong capacity for leadership and operational efficiency. James holds a Bachelor's degree in Multimedia Communications Technology and Audio Engineering from Utah Valley University and an Associate's degree in Computer Animation from the University of Utah.