Alicia Brubaker

Alicia Brubaker, MBA, is an accomplished training professional with extensive experience in customer service and training roles. Presently a Training Instructor II at Navy Federal Credit Union, Alicia facilitates and analyzes training programs for various business units, develops assignments to bridge skill gaps, and collaborates with stakeholders and design teams to enhance training content. Prior experience includes roles at Rubbermaid Commercial Products where Alicia improved customer service levels and exceeded satisfaction metrics while managing a strategic customer base. Alicia also served as an Independent Sales Director for Mary Kay, demonstrating leadership and sales capabilities. Alicia holds an MBA and a Bachelor's Degree in Business Administration from Shenandoah University, along with an Associate's Degree from Laurel Ridge Community College.