Towanna Robinson has a diverse background in customer service and fraud investigation, holding multiple titles at Navy Federal Credit Union, including Fraud Investigator 1 and various roles in member services focused on digital and fraud issues. Previous experience includes a position as a Foreclosure Specialist at Sirote & Permutt, P.C., and multiple roles in account management and sales support at Cox Communications. Additionally, Towanna has worked as a Quality Assurance Analyst at Teleperformance USA. Educational credentials include attendance at Faulkner University from 1985 to 1987 and a certificate in Tailoring and Alteration from Carver State Technical School, completed between 1983 and 1985.