Wendi Marie Hay Ispi

Wendi Marie Hay is an accomplished professional with extensive experience in process improvement, analytics, and administrative support across various industries. Currently serving as an Enterprise Business Process Analyst at Navy Federal Credit Union, Wendi collaborates with contact center leaders to identify and implement process enhancements, utilizing Navy Federal's methodology for data gathering and analysis. Previous roles include Administrative Consultant at T. Le Enterprise and Executive Virtual Assistant at Rivvly, where Wendi streamlined operations for small business owners. Wendi's educational background includes multiple degrees from the University of West Florida and Houston Community College, with a focus on instructional design and business management. Wendi is currently pursuing a Doctor of Education in Instructional and Performance Technology.