Ximena C.

Ximena C. has a diverse background in customer care and management, currently serving as the Customer Relationship Center & Quality Team Lead at Nestlé Nespresso SA since March 2024. Previously, Ximena held the position of Customer Care Manager at Charly Cares, where responsibilities included team management and strategic planning until August 2023. Earlier roles include establishing the Dutch customer service market at Flink and positions focused on quality assurance and community success at Urban Sports Club. Ximena's career began in customer service roles at Deliveroo and Simyo, complemented by experience in event management and education as a trainer. Ximena holds a Master's degree in Clinical Psychology from Vrije Universiteit Amsterdam and has a strong foundation in psychology and event management from various academic institutions.