Madlene Njoroge

Madlene Njoroge possesses extensive experience in management and consultancy within the healthcare and telecommunications sectors. Currently serving at Family Owned Medical Center since August 2021, Njoroge previously held the position of Head of Customer Experience Operations at MYDAWA Pharmaceuticals, where strategic oversight of the online customer lifecycle was managed. At Telkom Kenya, Njoroge's roles included Head of Operations for Contact Centers and Mobile Financial Services, focusing on customer advocacy and operational management. Earlier positions included serving as an Associate Management Consultant at Mobile Finance Experts and a Senior Management Consultant at PEGAfrica. Njoroge began a significant tenure at Safaricom-Vodafone, contributing to the development and enhancement of the M-PESA service. Educational qualifications include a Master's Certification in Project Management from The George Washington University and a degree in Human Resource Management and Communications from Daystar University.