Customer Support Team

The Customer Support Team at NexxLinx is responsible for delivering exceptional customer service and technical support through various channels. The team comprises Call Center Representatives, ACD Agents for Unify, Customer Service Reps, and Retention Specialists, all focused on maximizing first-contact resolution and enhancing customer satisfaction. They leverage technology innovation and continuous process improvement to address customer inquiries, troubleshoot issues, and provide valuable feedback to improve client processes and service offerings. Through their efforts, the team aims to foster customer loyalty, reduce service costs, and drive top-line revenue impacts for NexxLinx’s diverse client partners.