McNeal currently leads American Express' strategy, negotiations and key initiatives for the company's strategic relationships, including the largest travel, e-commerce, technology and retail partners. In prior roles, McNeal has led the company through pivotal transformation and growth, including expansions into new industries that do not typically accept credit cards. She has held a variety of roles of increasing responsibility since first joining American Express in 1989. McNeal currently serves on the boards of RLJ Lodging Trust and the World Travel & Tourism Council.