Silvi Haldipur

Silvi Haldipur is an experienced leader in customer experience and human-centered design, currently spearheading the Human Centered Design and Customer Experience practice at Novo Nordisk as part of the Commercial Strategy and Marketing organization. Previously, at Merck, Silvi held multiple senior roles, including heading Customer Experience for the US Market, where responsibility included CX value realization and enablement, and serving as Executive Director for Experience Design Research and Strategy, where a centralized customer experience research team was established. Silvi also led digital transformation initiatives at Merck, enhancing operating models across diverse global markets. Other notable positions include Senior Vice President at Havas Health Plus, Group Director at PulseCX, and Director of Digital Marketing and Strategy at First Quality. Silvi began a career in digital strategy at GSK, primarily focused on driving integrated connections for Consumer Healthcare. Silvi holds a Bachelor of Science in Business Administration and Management with a concentration in Marketing from the Questrom School of Business at Boston University.