Alan Turella

Alan Turella is an experienced professional with a strong background in customer support and management. Currently serving as Support Coordinator, Customer Support Team Leader, and Customer Support Guru at Nuvemshop since July 2018, Alan has implemented WhatsApp support for merchants, addressed e-commerce related inquiries, and updated client tutorials. Previously, Alan owned Loja Mugiwara, specializing in personalized mug sales, and worked at Teleperformance Brasil, where responsibilities included managing teams, improving operations for Riot Games' support services, and overseeing billing and game-related customer service. Experience also includes supervising fraud prevention teams at Cadmus Soluções em TI and holding various supervisory roles at Liq, focusing on process improvement and team development. Alan's educational qualifications include degrees in Commercial Management, Financial Management, and Marketing from respected institutions such as Uninove and FGV.