Qi Xu

Qi Xu (Chi) is an experienced customer care professional with a diverse background in various industries. Currently serving as a Customer Care Specialist at The New York Times since October 2022, Qi leverages extensive product knowledge to troubleshoot complex issues and enhance subscriber experiences across digital and physical products. Previous roles include Billing Specialist at The New York Times, CX and Claims Specialist at Pawp, Inc., and Sales Associate at Policygenius Inc., where Qi demonstrated strong problem-solving skills and a commitment to customer satisfaction. Additionally, experience as a Client Match and Conversion Specialist at Find Your Trainer and a Test Prep Tutor underscores a robust ability to build relationships and drive engagement. Qi holds a Master of Science in Nonprofit Management with a concentration in International Development from The New School and a Bachelor of Arts in Psychology with a concentration in Asian Studies from Bard College.