Customer Engagement and Experience

The Customer Engagement and Experience team at OCS Ontario Cannabis Store is dedicated to creating meaningful interactions and enhancing the overall customer journey. This team develops and implements strategies to improve customer satisfaction across various channels, ensuring that consumers have seamless access to information about safe, legal cannabis. They prioritize education, social responsibility, and the establishment of best practices to foster an informed and responsible community of cannabis users. By managing customer support, digital experiences, and creative communications, they strive to engage and empower customers at every touchpoint.