Cecil Briceno Jr.

Cecil Briceno Jr. has extensive experience in training and operations management, currently serving as a Training Manager at Octane since October 2020, where training presentations incorporate role playing, simulations, and strategic business practices. Prior to this role, Cecil worked at Capital One for over two decades, holding various positions, including Dealer Inventory Team Manager, Operations Manager, and Sr. Learning Consultant. In these roles, Cecil established quality assurance practices, managed performance benchmarks for call center employees, and developed training modules focusing on organizational behavior and business strategies.