Khushboo Hirpara is a Cloud Technical Engineer at Okta since April 2020, responsible for resolving customer issues, diagnosing problems, and ensuring effective solutions while facilitating seamless integration and deployment of Okta services. Prior experience includes a short tenure as an IT Engineer at Jones IT, managing users via G-Suite and Office365, and maintaining network devices. An internship at NXC Controls PVT. LTD. involved control panel design and industrial automation. Earlier, as a Network Engineer at Bharat Sanchar Nigam Limited, Khushboo designed and implemented networks using various routing protocols. Educational qualifications include a Master of Science in Computer Systems Networking and Telecommunications from San Jose State University and a Bachelor's degree in Electronics and Communication Engineering from Gujarat Technological University.