Customer Experience and Risk Management

The Customer Experience and Risk Management team at Old Glory Bank ensures a seamless, secure, and satisfactory banking experience for all customers. This multifaceted team handles customer communications, onboarding, and provides personalized support through Customer Experience Ambassadors. They also focus on mitigating fraud and managing risks to protect the financial and personal data of clients, ensuring that every interaction upholds the values of privacy, security, and liberty that the bank stands for.