Communications Specialist

About Us

One Medical is a primary care platform challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to radically transform healthcare, which means tackling the frustrations of everyone involved — from patients and providers to employers and health networks.

Across the country, our members enjoy seamless access to comprehensive care at more than 180 locations across 28 cities (and counting!) as well as 24/7 access to virtual care powered by intelligent uses of technology. In addition to a direct-to-consumer membership model, we work with more than 7,000 companies to provide One Medical health benefits to their employees.

On January 31, 2020 we marked a milestone with our public listing on Nasdaq, but our work is far from over. As we continue to grow and broaden our impact, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

The One Medical Seniors Patient Communications Team is looking for a Communications & Patient Experience Specialist! This person will play a key role in the success of all patient communication efforts. Core responsibilities include the management and list clean-up of patient communication sends including email, SMS and direct mail working in Looker, Trello, Excel and Google sheets and monitoring the patient email inbox. Responsibilities also include supporting the marketing team across patient communication efforts, Spanish translations, creating provider bios and monthly reporting.

This role requires strong analytical skills and is a part of the Patient Communications team, reporting to the Marketing & Communications Associate. Our ideal candidate is a self-starter with strong project management and communication skills that will hit deadlines in a fast-paced environment!

What you'll work on:

• Responsible for management and list clean-up of patient communication sends including email, SMS and direct mail working in Looker, Trello, Excel and Google Sheets
• Keep all subscribers, SMS paper opt-ins, and event RSVPs updated
• Monitor patient email inbox daily and respond and escalate accordingly
• Manage Trello Board (Patient Communications Project Management Platform) including creating, editing and moving cards appropriately
• Responsible for routing and reviewing Spanish translation - requests across marketing team
• Work cross functionally to create and publish provider bios
• Responsible for monthly reporting & analyzing comments
• Support in project management, content creation, email marketing, and collateral for patient communications team
• Support across marketing team as needed

You’ll need:

• Minimum of one year at One Medical and all role and tenure requirements met as of May 2022
• 2+ years in a technical customer facing role working with either internal or external customers, or a combination of both
• Excellent verbal and written communication skills required in both English and Spanish required
• Must have strong communication skills and ability to work across cross-functional teams
• Strong administrative, analytical and problem-solving skills
• Reporting and data visualization skills using software such as Looker
• Proficiency in Microsoft Excel
• Highly organized and proficient at managing multiple projects at one time
• Ability to learn new systems and processes quickly

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time remote role based in one of our existing Senior Health markets which includes the states of: MA, NC, FL, NH, NJ, NY, VA, CT, GA, WA, AZ, IL, MN, TX, and CO.

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One Medical is an equal opportunity employer and encourages all applicants from every background and life experience.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

Subject to applicable law, proof of COVID 19 vaccination is required for employees and contractors who interact with patients, access a shared office space or engage with other team members, except where a medical or religious accommodation applies.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.