Nadia Jones

Nadia Jones is a dedicated professional with extensive experience in customer service and project coordination across various industries. Currently serving as a Member Support Specialist at One Medical, Nadia enhances patient experiences through effective communication and timely support, achieving a significant boost in customer satisfaction. Previously, as a Project Coordinator at User Interviews, Nadia facilitated seamless collaboration between teams and clients while implementing efficient workflows. As a Customer Success Manager at Wells Fargo, Nadia excelled in onboarding and engagement, achieving a high client renewal rate. Nadia's career began at General Dynamics Information Technology, where strong training and support for new employees yielded exceptional customer satisfaction metrics. Academic qualifications include an Associate's degree from Copiah-Lincoln Community College and a Bachelor's degree in Political Science and Government from The University of Southern Mississippi.