Elsa Garza

Elsa Garza currently serves as Vice President of Engagement Management at OnProcess Technology, having held various roles including Director of Operations and Site Director since November 2015. Prior experience includes Site Operations Director at Teleperformance Costa Rica, responsible for operations, training, quality results, client partnerships, and financial management from August 2014 to October 2015. Elsa's earlier roles include Senior Operations Lead at Aegis BPO, where management included 11 business lines, Senior Operations Manager at both StarTek and West Corporation, and Director of Quality Assurance and Training at Global Telesourcing. Elsa holds degrees in International Relations specializing in International Commerce from Tecnológico de Monterrey and UANL.