Ralf Moonen

Ralf Moonen is an experienced Service Delivery Manager at Open Line since July 2007, focusing on onboarding new clients, managing service level agreements (SLAs), and ensuring timely delivery of services. Ralf has also held leadership positions such as Manager Customer Success Team and Manager Operations, overseeing teams that provide support to multiple clients. Prior to Open Line, Ralf worked at Medtronic from April 1996 to June 2007 in various managerial roles related to ICT maintenance and service support, effectively leading teams and being responsible for significant operational areas across European branches. Ralf's career began with roles in IT support and programming, demonstrating a strong foundation in technical service and customer support. Educational credentials include studies at Zuyd Hogeschool and Hogere laboratoriumschool Sittard.