Kelly Y.

Kelly Y. is an experienced Product Manager currently leading the mobile checking account product for the Banking & Trust team at Oportun since July 2022. Previously, Kelly served in various roles at Digit from February 2016 to July 2022, including Senior Support Operations, where responsibilities encompassed driving customer satisfaction, managing cross-functional projects, and handling escalated customer cases. Key achievements included a 30% reduction in customer escalations and the launch of the checking account product with exemplary customer service. Kelly's career began in hospitality with roles at Monte Carlo Resort & Casino and MGM Resorts International. An education background from the University of Notre Dame includes a Bachelor of Business Administration in Marketing and Chinese, complemented by study at East China Normal University.