Mathapelo Kasienyane currently serves as a Customer Success Manager at Root, a position held since October 2021. Prior to this role, Mathapelo worked as a Senior Project Manager and Customer Relationship Specialist at Bakery, where responsibilities included managing customer-facing projects and relationships. Previous experience includes serving as an Account Manager and Sales Specialist at The Brand Cartel, focusing on relationship management and client onboarding, and as a Senior Trade Marketing Specialist for D&G Fragrance Africa at The Prestige Cosmetics Group, where trade marketing strategies were developed for African markets. Mathapelo also held roles as a Brand Manager for OPI, Communications and Sales Manager at Ndalo Media, International Communications Manager at Ascendis Health, and Designer & Communications Manager at South African Fashion Week, showcasing a well-rounded background in customer success, project management, brand strategy, and communications.