Deepankar Deswal

Deepankar Deswal is a seasoned professional with extensive experience in service delivery and operations management. Currently serving as a Service Delivery Manager at Orro Group since September 2021, Deepankar has successfully led service improvement initiatives resulting in substantial cost savings and manages critical aspects of incident, change, and problem management within Network and Voice. Prior roles include Service Delivery Manager at NEC Australia, Program Delivery Manager, Manager - Operations Assurance, and Team Lead at Ericsson, where responsibilities encompassed managing support teams, customer communication, resource planning, and problem management. Earlier, Deepankar contributed as a Senior Product Engineer at Tech Mahindra and as a Senior Engineer at Ericsson, focusing on system fault restoration and tariff plan implementations. Education includes a Bachelor of Technology in Information Technology from Maharshi Dayanand University.